These terms cover purchases from Black Market Props. The website is hosted on servers in Germany (EU). The shop is operated from the United Kingdom.
Catalog labels like "From $X" are starting points. Buy-as-listed uses the fixed buy-now price shown at checkout. Commission work is quoted and agreed in sealed chat before payment. Support tickets require a purchase receipt and do not take payment by default.
Digital goods. You are buying downloadable 3D assets / files. By paying, you ask us to supply the digital content. Where consumer cooling-off rules would otherwise apply, you acknowledge that supply of digital content begins after payment / delivery of the download, and that refund rights may be limited once that supply has started - except where mandatory law still requires a refund.
No refunds (shop policy). Digital goods are non-refundable after payment and/or delivery (including one-time download links), except where we agree otherwise in writing in your ticket, or where required by applicable law. Chargebacks filed after you received files may be contested with your order record and Discord identity.
Payment is completed through PayPal Checkout on the buy page (listed) or commission ticket after a quote is locked. Never type card numbers, bank logins, or passwords into chat.
When Checkout confirms payment, the order is marked paid. Listed buys show downloads on the paid page when the zip is on the server; commission deliveries may still be pasted by staff in chat. You get a license to use purchased assets in your projects. You may not resell, redistribute, or share the source files as your own product pack without permission.
We can refuse or cancel orders that we cannot fulfill, or that break Discord / payment provider rules.
Governing law. These terms are governed by the laws of England and Wales, without limiting any mandatory consumer protections that apply in your country of residence (including elsewhere in the UK or the EU).
Privacy details (what we store, encryption, EU hosting) are on the Privacy page. These shop terms may be updated on this page.